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Refund and Returns Policy

We are proud to offer homemade products to our clients. We work with local suppliers to obtain the best natural ingredients. Our goal is to ensure you always enjoy a memorable experience, from products to service, every single time.

Free shipping in all orders $50 or more.

Overview

Perishable goods are not returnable but may be refunded or replaced. Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or replacement.

Additional non-returnable items:

  • Gift cards

To complete your refund, we require a receipt or proof of purchase.

Please do not send your purchase back to us without contacting us first @ hello@boarcity.com.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@boarcity.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@boarcity.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your refund.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping returns

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your replaced product to reach you may vary.

Need help?

Contact us at hello@boarcity.com for questions related to refunds and returns.